Stopover Holidays - Amtrak Services Refund Policy

At Stopover Holidays, we strive to provide a seamless and satisfactory experience for our customers booking Amtrak train services. However, we understand that plans can change, and you may need to cancel or modify your travel arrangements. This Refund Policy outlines the conditions under which refunds may be issued for Amtrak tickets purchased through Stopover Holidays, as well as the process for requesting a refund.

Please note that all Amtrak tickets are subject to Amtrak’s specific fare rules, which determine the eligibility for refunds, exchanges, or cancellations. Stopover Holidays abides by Amtrak’s policies, and any refunds or adjustments will be made in accordance with these guidelines.

1. General Refund Eligibility

Refunds for Amtrak tickets depend on the ticket type purchased and the time of the cancellation or modification request. Below are the general refund conditions based on the ticket types offered by Amtrak:

a. Saver Fares

Saver Fares are the most economical ticket option and offer limited flexibility.

Refund Eligibility: Saver Fares are fully refundable within 24 hours of purchase if booked at least 7 days before departure. After 24 hours, Saver Fares are non-refundable but may be eligible for a 75% travel credit for future use, subject to cancellation prior to the scheduled departure.

No Show: If you fail to board the train (no show), no refunds or credits will be issued.

b. Value Fares

Value Fares offer more flexibility than Saver Fares.

Refund Eligibility: Value Fares are fully refundable before the scheduled departure. If canceled after departure, no refund will be provided.

Changes: Value Fares can be changed without any additional fee before departure. Any fare difference must be paid if applicable.

No Show: If you fail to board the train (no show), no refund will be issued, but you may receive a 75% travel credit for future use.

c. Flexible Fares

Flexible Fares provide the highest level of flexibility for travel changes.

Refund Eligibility: Flexible Fares are fully refundable at any time prior to departure. If canceled after departure, no refund will be provided.

Changes: You may change your booking at any time without fees. Fare differences may apply.

No Show: If you fail to board the train (no show), you are still eligible for a full refund.

d. Business Class and First Class

Business Class and First Class tickets offer enhanced services and amenities.

Refund Eligibility: Tickets are fully refundable if canceled before the scheduled departure. No refunds are provided for cancellations after the train has departed.

Changes: You may change your Business or First Class ticket without fees, subject to availability. Any fare difference must be paid if applicable.

No Show: No refunds are provided if you fail to board the train (no show), but you may receive a 75% travel credit for future use.

e. Multi-Ride and Monthly Tickets

Refund Eligibility: Multi-ride and monthly tickets are refundable before the first use. After first use, refunds are prorated based on the time of cancellation. Multi-ride and monthly tickets may also be eligible for travel credit.

2. Process for Requesting a Refund

a. How to Request a Refund Refunds can be requested through Stopover Holidays or directly through Amtrak, depending on where the ticket was purchased:

Through Stopover Holidays: If you booked your Amtrak ticket through our website or customer service team, you must contact us to initiate the refund process. Please email or call us at (888) 824-4950 with your booking reference number and details of the cancellation.

Directly Through Amtrak: If you booked directly with Amtrak using a code or reference provided by Stopover Holidays, you may contact Amtrak directly for refunds.

b. Refund Time Frame Once a refund request has been submitted and approved:

Refunds will be processed within 7-14 business days. Depending on your bank or payment provider, the refund may take additional time to appear on your account.

3. Travel Credit Policies

In cases where a refund is not eligible but you are entitled to a travel credit, the following conditions apply:

Expiration: Travel credits must be used within 12 months of issuance.

Applicability: Travel credits can only be used for future Amtrak bookings made through Stopover Holidays or Amtrak directly.

Non-Transferable: Travel credits are non-transferable and can only be applied to bookings under the same passenger’s name.

4. Non-Refundable Scenarios

The following conditions will result in no refund:

Non-refundable tickets: As outlined above, Saver Fares beyond 24 hours and no-show cases are not eligible for refunds, though they may receive partial travel credit.

No-shows: If you do not board the train and do not cancel your booking ahead of time, the ticket is considered forfeited, and no refund will be issued (except in the case of Flexible Fares).

Cancellations after Departure: Once the train has departed, you are no longer eligible for a refund unless you hold a Flexible Fare or if otherwise stipulated.

5. Amtrak-Initiated Cancellations

If Amtrak cancels a train service due to operational issues (e.g., severe weather, equipment failure), you may be eligible for:

A full refund of the ticket price.

An option to rebook your travel at no additional cost.

Compensation based on Amtrak’s specific policy for canceled services.

Note: If you choose not to rebook after an Amtrak-initiated cancellation, you can request a full refund through Stopover Holidays.

6. Exclusions and Additional Costs

Service Fees: Any service fees charged by Stopover Holidays at the time of booking are non-refundable.

Third-Party Services: If your booking includes additional services such as hotels or transportation booked through Stopover Holidays, refund eligibility for those services is subject to the specific terms of the third-party provider.

7. Special Circumstances

a. Medical or Emergency Situations In exceptional circumstances, such as a medical emergency, we may consider issuing a refund or travel credit on a case-by-case basis, even if the fare type does not generally allow for a refund. Documentation, such as a doctor’s note or hospital discharge papers, may be required.

b. Changes in Travel Restrictions In the event of government-imposed travel restrictions or border closures, you may be entitled to a full refund or travel credit depending on the nature of the restrictions and Amtrak’s policies at the time.

Our customer service team is available to assist you with any concerns regarding refunds, cancellations, or changes to your Amtrak travel plans.

By booking Amtrak services through Stopover Holidays, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Airlines Refund Policy

Stopoverholidays values customer satisfaction and strives to provide the highest level of service for all travelers. However, we recognize that unforeseen circumstances can arise, leading to the need for cancellations or refunds. This Refund Policy outlines the specific conditions under which refunds are available and the procedures that must be followed for customers to receive refunds.

This policy applies to all products and services offered by Stopoverholidays, including but not limited to tours, travel packages, accommodations, and other related travel services. Our refund policy is designed to balance customer rights and business sustainability. We recommend all customers carefully read through this policy before making a booking to ensure that they are aware of the terms regarding cancellations and refunds. By booking a service with Stopoverholidays, you acknowledge and agree to the terms laid out in this policy.

Section 1: General Refund Terms The following general terms apply to all refund requests, unless specifically mentioned otherwise in the sections below:

1.1 Refunds are processed in the original form of payment used for booking, unless otherwise agreed upon.

1.2 Refunds will be subject to any service fees, booking fees, or administrative fees as applicable to the specific service.

1.3 Refund requests must be submitted in writing via email to support@stopoverholidays.com within the timeframes outlined in this policy.

1.4 Refund eligibility is based on the cancellation time relative to the scheduled departure or service date.

1.5 All refunds are processed in accordance with the timeline detailed in Section 5, "Refund Processing Timelines and Methods."

1.6 Certain promotions, packages, or discounted bookings may be explicitly non-refundable at the time of purchase.

1.7 Travel insurance is not included in our packages unless stated otherwise.

Section 2: Customer-Initiated Cancellations 2.1 Refund Policy Based on Cancellation Timing

Cancellations more than 30 days before departure or service date: Customers are eligible for a full refund minus any non-recoverable costs. Cancellations between 15 to 30 days before departure or service date: Customers are eligible for a partial refund of 50% of the total amount paid, subject to deductions for non-recoverable costs. Cancellations made less than 15 days before departure or service date: No refunds are issued. 2.2 Special Refund Circumstances for Multi-Day Tours and Custom Packages Refunds for custom travel packages depend on the agreements with the specific vendors.

2.3 Non-Refundable Services Some services, products, or promotional offers will be marked as non-refundable.

Section 3: Stopoverholidays-Initiated Cancellations 3.1 Full Refunds for Stopoverholidays-Initiated Cancellations Customers are entitled to a full refund if Stopoverholidays cancels a tour, package, or service.

3.2 Options for Rescheduling or Future Travel Credit Customers may reschedule their trip at no additional charge or receive travel credit for future bookings.

3.3 Changes to Itineraries by Stopoverholidays If significant changes are required, customers may opt for a full refund or rescheduling options.

Section 4: No-Show Policy 4.1 Definition of No-Show A customer is considered a "no-show" if they fail to arrive at the designated meeting point.

4.2 No Refunds for No-Show No refunds will be issued in the event of a no-show.

4.3 Exceptions In rare circumstances, partial refunds, rescheduling options, or travel credits may be offered.

Section 5: Refund Processing Timelines and Methods 5.1 Processing Timeframes Refunds are generally processed within 7 to 14 business days.

5.2 Original Payment Method Refunds will be issued to the original method of payment.

5.3 Non-Refundable Fees Certain fees are non-refundable, even in the event of a cancellation or refund.

5.4 Credit for Future Bookings Travel credits can be used within 24 months from the date of issuance.

Section 6: Special Cases and Force Majeure 6.1 Force Majeure Definition Force majeure includes natural disasters, pandemics, and other unforeseeable circumstances.

6.2 Customer Rights in Force Majeure Situations Stopoverholidays will provide alternative travel arrangements or dates whenever possible.

6.3 Non-Recoverable Costs in Force Majeure Certain costs, such as non-refundable tickets, may not be recoverable.

6.4 Rescheduling or Travel Credits In lieu of a refund, Stopoverholidays may offer customers the option to reschedule their trip.

6.5 Trip Cancellations Due to Government Restrictions If travel restrictions prevent a tour from operating, full refunds or travel credits will be provided.

Section 7: Amendments to Bookings 7.1 Definition of Amendments Amendments refer to changes made to a booking, such as altering travel dates.

7.2 Amendment Fees Amendments made less than 15 days before departure may incur additional fees.

7.3 Amendment Timeframes Amendments must be requested in writing at least 15 days before the scheduled departure.

7.4 Availability of Amendments Not all services may be amendable.

Section 8: Dispute Resolution and Legal Provisions 8.1 Dispute Resolution Process Customers are encouraged to contact customer service for any disputes regarding refunds or cancellations.

8.2 Governing Law This Refund Policy and any disputes arising from it will be governed by the laws of the jurisdiction in which Stopoverholidays is registered.

8.3 Limitation of Liability Stopoverholidays’ liability for refunds is limited to the amount paid by the customer for the service in question. Under no circumstances will Stopoverholidays be liable for any additional costs incurred by the customer, such as non-refundable airfare, accommodation booked independently, or any other indirect expenses. --- Section 9: Changes to the Refund Policy

9.1 Right to Amend Stopoverholidays reserves the right to amend this Refund Policy at any time. Any changes to the policy will be posted on our website, and the updated version will apply to all bookings made after the changes take effect.

9.2 Notice of Changes For significant changes to the Refund Policy, customers with existing bookings will be notified via email. These changes will not apply retroactively to bookings made prior to the update unless required by law.

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (local time), to assist you with any inquiries.