Stopover Holidays - Amtrak Services Privacy Policy

At Stopover Holidays ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information when you use our services, including Amtrak train bookings. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us or purchase Amtrak services through our website or customer service channels.

By using Stopover Holidays’ services, including booking Amtrak tickets, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

We collect personal information necessary to facilitate your travel arrangements, including the booking of Amtrak tickets. The types of information we collect include:

a. Personal Information

Name: To identify and create your booking.

Contact Details: Including your email address, phone number, and mailing address for communication about your bookings and travel-related updates.

Payment Information: Credit or debit card details to process your payments securely. We use third-party payment processors, and we do not store your complete payment information on our servers.

Date of Birth: For age verification and compliance with applicable travel regulations.

Government-Issued ID: Information from passports, driver’s licenses, or other identification needed for your Amtrak travel.

b. Travel-Related Information Booking and Travel Preferences: Including trip dates, destinations, and preferences such as seating or special requests (e.g., accessibility needs).

Passenger Details: Names and contact information of additional passengers included in the booking.

c. Automatically Collected Information When you visit our website or use our services, we may automatically collect technical information, including:

IP address

Browser type Operating system

Device identifiers

Website usage data: Including browsing behavior, pages visited, and links clicked. This data helps us optimize the user experience and improve the functionality of our website.

d. Cookies We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your browser or device. You can control your cookie preferences through your browser settings. For more information, see our [Cookie Policy].

2. How We Use Your Information

We use the personal information we collect to provide, improve, and manage our services, including Amtrak bookings. Specifically, we may use your information for the following purposes:

a. Processing and Managing Bookings To facilitate your Amtrak bookings, including ticket issuance and reservation management. To communicate important travel-related information, such as itinerary updates, schedule changes, or cancellations.

b. Customer Support To provide customer support and respond to inquiries regarding your Amtrak bookings. To assist with any modifications or cancellations to your travel arrangements.

c. Payment Processing To process your payments for Amtrak bookings securely. To prevent fraud and ensure the security of your financial transactions.

d. Marketing and Communication To send you booking confirmations, reminders, and updates. With your consent, to send you promotional offers, newsletters, or information about special travel deals related to Amtrak and other services offered by Stopover Holidays. You can opt out of marketing communications at any time by following the instructions in the communication or by contacting us.

e. Legal and Regulatory Compliance To comply with applicable laws, regulations, and legal processes. To cooperate with law enforcement or government agencies as required.

f. Analytics and Website Improvement To analyze how our website and services are used to improve performance and enhance the user experience. To detect and prevent fraud or security breaches.

3. Sharing and Disclosure of Your Information

Stopover Holidays respects your privacy and does not sell your personal information. However, we may share your information under the following circumstances:

a. Amtrak and Third-Party Travel Providers We share your personal information, such as name, contact details, and travel preferences, with Amtrak to facilitate your train bookings. Amtrak has its own privacy policy, and your information will be handled in accordance with Amtrak’s terms and privacy practices. If your booking includes additional travel-related services, such as hotel reservations or ground transportation, we may share your information with those third-party providers.

b. Payment Processors We use third-party payment processors to securely process your payments. These processors adhere to strict security standards and only use your information to complete the transaction.

c. Service Providers We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as customer support, IT services, and marketing assistance. These providers are required to handle your information in a secure and confidential manner.

d. Legal Requirements We may disclose your information to comply with legal obligations, such as court orders, government investigations, or other legal processes.

e. Business Transfers In the event that Stopover Holidays undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction. We will notify you if this occurs and provide you with any options regarding your information.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and access controls.

Despite our efforts, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information, but we are committed to continuously improving our security practices.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

a. Access and Correction You have the right to request access to the personal information we hold about you. If any of your information is inaccurate or incomplete, you can request corrections or updates.

b. Data Deletion You may request the deletion of your personal information, subject to certain legal or contractual obligations we may have to retain it.

c. Marketing Preferences You have the right to opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

d. Data Portability In some cases, you may have the right to request a copy of your personal information in a structured, machine-readable format. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, accounting, and reporting requirements. Once your information is no longer needed for these purposes, we will securely delete or anonymize it.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it as soon as possible. If you believe we may have collected personal information from a child, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the "Effective Date" noted at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

By using Stopover Holidays' Amtrak booking services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Airlines Privacy & Policy

Stopover Holidays ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you use our travel services, book trips, or visit our website. By using Stopover Holidays’ services, including our website, you consent to the collection, use, disclosure, and protection of your personal information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services. --- 1. Information We Collect

We collect different types of personal information to provide and improve our services. This includes information provided directly by you as well as information collected automatically through your use of our website.

a. Personal Information Provided by You

When you use Stopover Holidays to book travel services, such as flights, hotels, train tickets (e.g., Amtrak), or vacation packages, we may collect:

Contact Information: Including your name, email address, phone number, and mailing address to facilitate bookings and customer communication.

Payment Information: Credit or debit card details required for processing payments. We do not store your full payment information on our servers; it is processed through secure third-party payment processors.

Identification Information: Passport numbers, driver’s license details, or other forms of identification required for travel bookings.

Travel Preferences and Details: Such as preferred airlines, travel dates, seat preferences, hotel amenities, and special requests.

Loyalty Program Information: Membership numbers or accounts for airline, hotel, or other travel loyalty programs.

Additional Passenger Information: If you are booking travel for others, we may collect the names and contact details of additional travelers.

b. Information Collected Automatically

When you interact with our website, certain technical information is collected automatically:

Device Information: Including your IP address, browser type, device type, and operating system.

Website Usage Data: Pages visited, the time spent on the site, links clicked, and other browsing behavior.

Cookies and Tracking Technologies: We use cookies and similar technologies to track your use of our website, personalize your experience, and offer relevant content.

You can control the use of cookies through your browser settings. For more information, please see our [Cookie Policy].

c. Information from Third Parties We may receive personal information from third-party sources, including:

Travel Providers: Airlines, hotels, car rental companies, and other third-party travel providers may share information about your reservations or preferences with us.

Social Media Platforms: If you choose to interact with Stopover Holidays through social media (e.g., Facebook, Instagram), we may receive information from those platforms.

Business Partners: We may receive personal information from partners who help us deliver services, such as marketing affiliates or co-branded travel providers. ---

2. How We Use Your Information

We use your personal information to provide and improve our travel services, ensure smooth communication, and enhance your experience. Specifically, we may use your information for the following purposes:

a. Travel Bookings and Reservations

To process and manage your travel bookings, including flights, hotels, trains, car rentals, and vacation packages.

To communicate important travel-related information, such as confirmations, itinerary updates, cancellations, or changes.

b. Payment Processing

To process payments securely for your bookings and any additional services purchased through Stopover Holidays.

To prevent fraud and ensure the security of your financial information.

c. Customer Support

To provide customer service, including responding to inquiries, assisting with booking changes, or addressing any issues related to your travel.

d. Personalization and Marketing

To send you personalized recommendations, special offers, promotions, or travel deals, based on your preferences and booking history.

With your consent, to send marketing communications via email or other channels. You can opt out of these communications at any time by following the unsubscribe instructions or contacting us.

e. Analytics and Website Improvement

To analyze how our website and services are used, and to improve performance, functionality, and user experience.

To conduct research on customer trends, preferences, and behavior.

f. Legal Compliance and Security

To comply with legal obligations, such as tax reporting, government travel regulations, or responding to legal requests (e.g., subpoenas or law enforcement inquiries).

To protect the safety and security of our website, systems, and users by detecting and preventing fraud, unauthorized access, or other security issues. ---

3. Sharing and Disclosure of Your Information

Stopover Holidays values your privacy and does not sell or share your personal information for third-party marketing purposes. However, we may share your information in the following circumstances:

a. Travel Service Providers

Airlines, Hotels, Car Rentals, and Other Providers: When you book travel through Stopover Holidays, we share the relevant information with the applicable travel providers (e.g., airlines, hotels) to complete your booking and manage your reservation.

Travel Partners and Affiliates: If your booking involves third-party partners (e.g., joint marketing campaigns, loyalty programs), we may share your information with those partners to facilitate your travel.

b. Payment Processors

Third-Party Payment Processors: We use trusted third-party providers to process your payments securely. These providers are required to maintain confidentiality and security and to use your information only for the purpose of processing transactions.

c. Service Providers

Technical and Administrative Support: We may share your information with service providers who assist us in running our business, such as IT support, email marketing services, and customer service platforms.

d. Legal and Regulatory Requirements

Legal Compliance: We may disclose your information as required by law, such as in response to court orders, government investigations, or other legal requests.

Fraud and Security: We may share information when necessary to detect and prevent fraud, cyberattacks, or other security threats.

e. Business Transfers

Mergers and Acquisitions: In the event that Stopover Holidays undergoes a business transition (such as a merger, acquisition, or sale of assets), your information may be transferred to the new ownership. You will be notified of any changes to this Privacy Policy or your rights if such a transaction occurs. ---

4. Data Security

We implement a range of technical and organizational measures to ensure the protection of your personal information against unauthorized access, alteration, or disclosure. These measures include:

Encryption: Sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.

Access Controls: Only authorized personnel have access to your personal data, and they are trained to handle your information with confidentiality.

Secure Servers: Our servers are protected by firewalls and other advanced security technologies.

Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. While we take great care in safeguarding your personal information, we cannot guarantee absolute security. ---

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

a. Access and Correction

You have the right to request access to your personal information that we hold. You may also request that we correct any inaccuracies in your information.

b. Data Deletion

You may request that we delete your personal information, subject to any legal or contractual obligations we may have to retain it.

c. Opting Out of Marketing

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

d. Data Portability

In certain cases, you may request a copy of your personal information in a structured, machine-readable format, to be transferred to another provider.

To exercise any of these rights, please contact us at the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable laws. ---

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting obligations. Once your information is no longer required, we will securely delete or anonymize it. ---

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly. If you believe that we may have collected information from a child, please contact us immediately. ---

8. International Data Transfers

As Stopover Holidays is a U.S.-based travel agency, your personal information may be transferred to, stored, and processed in the United States. By using our services, you

consent to the transfer of your information to the United States, where data protection laws may differ from those of your country.

We will take all reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy, regardless of where the data is processed. ---

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website with the "Effective Date" noted at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Types of SMS Communications: If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples): Appointment reminders Follow-up messages Billing inquiries Promotions or offers (if applicable) Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time." Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.]. Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status." Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Opt-In Method: You may opt-in to receive SMS messages from [Company Name] in the following ways: Verbally, during a conversation By submitting an online form By filling out a paper form Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link) Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. Standard Messaging Disclosures: Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.